Shipping & Delivery Policy

Effective Date: 28 September 2026

At WELLWINNUTRACEUTICALS INTERNATIONAL PRIVATE LIMITED (“Wellwin”, “we”, “us”, or “our”), we are committed to processing and delivering customer orders in a reliable and transparent manner.

This Shipping & Delivery Policy explains our order-processing timelines, delivery arrangements, shipping charges, tracking, delivery issues, and related procedures for purchases made through https://wellwin.biz/.

Website: https://wellwin.biz/
Email: admin@wellwin.biz/
Working Hours: Monday to Friday, 10:00 AM to 5:00 PM IST

1. Shipping Locations

Wellwin currently offers delivery to serviceable locations within India, subject to product availability and courier/logistics serviceability.

Delivery availability may vary depending on:

  • Delivery PIN code.
  • Product type.
  • Courier availability.
  • Regional restrictions.
  • Temporary logistics limitations.
  • Other circumstances affecting delivery.

If a particular location cannot be serviced, the customer may be informed before or after an order is placed, depending on when the serviceability issue is identified.

2. Order Processing

Orders are normally processed after successful payment confirmation.

We generally aim to process orders within 2–4 business days, subject to:

  • Payment confirmation.
  • Product availability.
  • Order verification.
  • Customer information being complete and accurate.
  • Operational circumstances.

Orders placed on weekends or public holidays may begin processing on the next business day.

During promotions, high-demand periods, holidays, unforeseen operational circumstances, or other exceptional situations, processing may take longer.

3. Order Confirmation

After an order is successfully placed, customers may receive an order confirmation through the contact information provided during checkout.

The confirmation may contain:

  • Order number.
  • Products ordered.
  • Quantity.
  • Order value.
  • Shipping information.
  • Payment status.

Customers should verify the order details promptly and contact Wellwin if any information appears incorrect.

4. Shipping and Delivery Time

After dispatch, standard delivery within India is generally expected within approximately 5–7 business days, depending on the destination and logistics service.

Delivery timelines are estimates and may vary due to:

  • Destination.
  • Courier capacity.
  • Weather conditions.
  • Natural events.
  • Public holidays.
  • Strikes or transportation disruptions.
  • Government restrictions.
  • Incorrect or incomplete delivery information.
  • Remote or difficult-to-service locations.
  • Other circumstances beyond Wellwin’s reasonable control.

An estimated delivery period does not constitute an unconditional guarantee of delivery on a particular date.

5. Express Delivery

Where express delivery is offered for a particular order or location, the applicable delivery option and additional charges will be displayed or communicated before order completion.

Express delivery availability may vary by:

  • Product.
  • Destination.
  • Courier service.
  • Order timing.
  • Operational capacity.

Selecting an express option does not guarantee delivery where circumstances beyond reasonable control prevent the expected delivery timeline.

6. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated before the order is completed.

Shipping charges may depend on:

  • Order value.
  • Delivery location.
  • Product weight or dimensions.
  • Selected shipping method.
  • Courier charges.
  • Promotional offers.

Where a free-shipping offer or other shipping promotion applies, the relevant terms will be displayed at the time of purchase.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

This may include:

  • Full name.
  • Mobile number.
  • House/building number.
  • Street/locality.
  • City.
  • State.
  • PIN code.
  • Other information required by the courier.

Wellwin is not responsible for delivery failure or additional shipping costs caused by incorrect, incomplete, or outdated information supplied by the customer.

If an address needs to be changed after placing an order, customers should contact Wellwin as soon as possible.

An address change may not be possible after the order has been dispatched.

8. Order Tracking

Where tracking is available, the customer may receive a shipment or tracking reference after dispatch.

Tracking information may be provided through:

  • Email.
  • SMS.
  • Other registered communication channels.
  • Customer account, where available.
  • Courier tracking systems.

Tracking updates are controlled by the relevant logistics provider and may not appear immediately after dispatch.

9. Delivery Attempts

Courier partners may make one or more delivery attempts according to their operational procedures.

A delivery may fail because of:

  • Customer unavailable at the delivery address.
  • Incorrect address.
  • Incorrect contact information.
  • Customer refusal.
  • PIN-code/serviceability limitations.
  • Courier restrictions.
  • Other delivery-related circumstances.

Customers should cooperate with the courier partner where reasonably required to complete delivery.

10. Undeliverable or Returned Packages

An order may be returned to Wellwin if delivery cannot be completed due to circumstances such as:

  • Incorrect address.
  • Incomplete address.
  • Incorrect phone number.
  • Customer refusal.
  • Repeated failed delivery attempts.
  • Customer unavailability.
  • Non-serviceable location.
  • Failure to collect the package where applicable.

If a package is returned because of incorrect information or circumstances attributable to the customer, additional shipping or reshipping charges may apply.

Where appropriate, Wellwin may contact the customer to determine whether reshipping or another resolution is possible.

Any refund will be handled according to the Cancellation, Return & Refund Policy.

11. Damaged Package at Delivery

Customers should inspect the outer package, where reasonably possible, at the time of delivery.

If the package appears severely damaged, tampered with, or opened:

  • Take photographs of the package before opening it, where possible.
  • Record the condition of the package.
  • Contact Wellwin promptly.
  • Do not discard the original packaging.

For a product that is damaged internally, customers should contact Wellwin according to the procedure in the Cancellation, Return & Refund Policy.

12. Missing or Incorrect Items

If an order contains:

  • A missing product.
  • An incorrect product.
  • Incorrect quantity.
  • A materially different item from what was ordered.

the customer should contact Wellwin as soon as possible after delivery.

Please provide:

  • Order number.
  • Product details.
  • Description of the issue.
  • Photographs where relevant.
  • Other information reasonably required for verification.

After review, Wellwin may arrange an appropriate resolution, including replacement or refund where applicable.

13. Product Availability and Partial Orders

If an ordered product becomes unavailable before dispatch, Wellwin may contact the customer regarding available options.

Depending on the circumstances, the Company may:

  • Cancel the unavailable item.
  • Provide an alternative where agreed.
  • Process an applicable refund.
  • Modify the delivery arrangement.

Where an order is shipped in multiple parts, separate delivery notifications may be provided.

14. Delivery Delays

Wellwin aims to process and dispatch orders within the stated timeframes.

However, delays may occur because of circumstances outside our reasonable control, including:

  • Severe weather.
  • Natural disasters.
  • Transportation disruptions.
  • Strikes.
  • Government restrictions.
  • Public emergencies.
  • Courier disruptions.
  • Technical failures.
  • High-volume periods.
  • Other unforeseen circumstances.

Where a significant delay becomes known to us, we may provide an appropriate update through the available customer-contact channel.

15. International Shipping

At present, Wellwin’s standard shipping service is intended for India.

International shipping may be introduced in the future.

Where international delivery becomes available, additional conditions may apply, including:

  • Customs duties.
  • Import taxes.
  • Local charges.
  • Customs clearance.
  • Documentation.
  • Import restrictions.
  • Country-specific delivery requirements.

Unless expressly stated otherwise, such charges and requirements may be the responsibility of the customer.

16. Delivery Restrictions

Certain products may be subject to delivery restrictions based on:

  • Applicable laws.
  • Product characteristics.
  • Courier policies.
  • Regional restrictions.
  • Government requirements.
  • Serviceability.

If an order cannot legally or operationally be delivered to a particular location, Wellwin may cancel or modify the affected order and process any applicable refund in accordance with its policies and applicable law.

17. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If the customer no longer wishes to receive the order after dispatch, the applicable return procedure will apply.

Please refer to the:

Cancellation, Return & Refund Policy

for the applicable procedure.

18. Shipping and Refunds

Shipping and delivery charges may be treated separately from product refunds depending on the reason for the return or cancellation and applicable law.

Where a refund is approved, the amount will be determined according to the applicable refund terms and circumstances of the order.

For complete information, please refer to the Cancellation, Return & Refund Policy.

19. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information.
  • Being available to receive deliveries where reasonably required.
  • Responding to courier communications where necessary.
  • Checking received products promptly.
  • Reporting damaged, incorrect, or missing items within the applicable period.
  • Retaining invoices and order information where required for support.

20. Shipping Partner

Wellwin may use one or more third-party courier, logistics, or delivery providers.

The available shipping provider may vary depending on:

  • Destination.
  • Product.
  • Order size.
  • Service availability.
  • Operational requirements.

Third-party logistics providers may operate under their own terms and procedures.

21. Contact Us

For shipping or delivery-related questions, please contact:

WELLWINNUTRACEUTICALS INTERNATIONAL PRIVATE LIMITED

Website: https://wellwin.biz/

Email: admin@wellwin.biz

Working Hours:
Monday to Friday
10:00 AM to 5:00 PM IST

When contacting us about an order, please provide your order number, registered contact details, and a description of the issue.

22. Related Policies

This Shipping & Delivery Policy should be read together with:

  • Privacy Policy
  • Terms & Conditions
  • Cancellation, Return & Refund Policy
  • Payment Policy
  • Grievance Redressal Policy

23. Policy Updates

Wellwin may update this Shipping & Delivery Policy from time to time to reflect changes in:

  • Shipping operations.
  • Courier arrangements.
  • Delivery locations.
  • Pricing.
  • Business practices.
  • Applicable laws or regulations.

The latest version will be published on this page.

Last Updated: 28 September 2026

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