Payment Policy

Effective Date: 28 September 2026

WELLWINNUTRACEUTICALS INTERNATIONAL PRIVATE LIMITED (“Wellwin”, “we”, “us”, or “our”) is committed to providing customers with a secure, transparent, and convenient payment experience.

This Payment Policy explains the payment methods, payment processing, transaction failures, refunds, and payment-related procedures applicable to purchases made through https://wellwin.biz/.

Website: https://wellwin.biz/
Email: admin@wellwin.biz
Working Hours: Monday to Friday, 10:00 AM to 5:00 PM IST

1. Accepted Payment Methods

Depending on availability at checkout, Wellwin may accept payments through authorised payment gateways and payment service providers, including services such as:

  • Credit Cards
  • Debit Cards
  • RuPay Cards
  • UPI
  • Net Banking
  • Mobile Payment Applications
  • Digital Wallets
  • Other payment methods made available through the Website.

Payment options displayed at checkout may change from time to time based on payment-provider availability and operational requirements.

2. Payment Gateway Providers

Wellwin may use third-party payment gateway and payment service providers to securely process online transactions.

Depending on the configuration of the Website, these services may include providers such as:

  • Cashfree Payments
  • PayU
  • PhonePe
  • Other authorised payment service providers or gateways.

The payment gateway available for a particular transaction may depend on the payment method, customer location, transaction value, technical availability, and other operational factors.

Third-party payment providers may process payment information according to their own terms, privacy policies, security standards, and applicable regulations.

3. Currency

Unless otherwise specifically stated, all payments made through the Wellwin Website are processed in:

Indian Rupees (INR / ₹).

International payment functionality, if introduced in the future, may be subject to additional payment-provider requirements, currency conversion charges, taxes, and applicable laws.

4. Order Payment

For online purchases, the applicable payment amount must generally be successfully authorised or completed before the order is confirmed for processing.

The amount payable may include:

  • Product price.
  • Applicable taxes.
  • Shipping charges.
  • Applicable discounts.
  • Promotional adjustments.
  • Other charges displayed during checkout.

The final amount payable will be displayed before the customer completes the payment.

5. Pricing and Taxes

Product prices displayed on the Website may change from time to time.

Applicable taxes and charges will be displayed or calculated as applicable during checkout.

Where an applicable tax is included in the displayed price, the relevant amount may be reflected in the order invoice.

Wellwin reserves the right to correct pricing, tax, promotional, or technical errors in accordance with applicable law.

6. Payment Security

Online payments may be processed through secure third-party payment gateways.

Depending on the payment method, customers may be redirected to or interact directly with the payment provider’s secure payment environment.

Wellwin does not intentionally request or store sensitive authentication information such as:

  • Card PIN.
  • UPI PIN.
  • CVV where not required to be retained.
  • Payment passwords.
  • One-time passwords (OTP).

Customers should never share their OTP, UPI PIN, card PIN, password, or other confidential authentication information with anyone claiming to represent Wellwin.

7. Payment Authorisation

A payment may be subject to authentication or verification by the customer’s:

  • Bank.
  • Card issuer.
  • UPI provider.
  • Payment wallet.
  • Payment gateway.
  • Other financial institution.

Successful submission of payment information does not necessarily mean that the transaction has been successfully completed.

An order is considered successfully paid only after the applicable payment confirmation is received.

8. Failed Transactions

A payment may fail because of:

  • Insufficient funds.
  • Bank restrictions.
  • Incorrect payment details.
  • UPI or banking issues.
  • Card restrictions.
  • Payment gateway errors.
  • Network interruptions.
  • Authentication failure.
  • Transaction limits.
  • Security checks.
  • Temporary service unavailability.

If a payment fails, customers should first verify the transaction status with their bank or payment provider before attempting another payment.

9. Amount Debited but Order Not Confirmed

If the customer’s bank account, card, UPI account, or wallet has been debited but the order has not been confirmed:

  1. Do not immediately make multiple duplicate payments.
  2. Check whether an order confirmation has been received.
  3. Retain the transaction reference or payment ID.
  4. Contact Wellwin if the payment remains unresolved.

Wellwin may verify the transaction with the relevant payment gateway or payment service provider.

Where the transaction is confirmed as unsuccessful and a refund is required, the refund will be processed according to the applicable payment-provider and banking timelines.

10. Duplicate Payments

If a customer believes that the same order has been paid more than once, the customer should contact Wellwin promptly.

The following information may be required:

  • Order number.
  • Transaction ID/reference.
  • Payment date and time.
  • Amount charged.
  • Payment method.
  • Relevant transaction details.

After verification, any confirmed duplicate payment may be refunded through the appropriate payment channel.

11. Unauthorised Transactions

If a customer believes that an unauthorised payment has been made using their card, bank account, UPI account, wallet, or other payment method, they should immediately:

  • Contact the relevant bank or payment provider.
  • Follow the provider’s fraud-reporting procedure.
  • Inform Wellwin where the transaction relates to a Wellwin order.

Customers should not share confidential authentication information with Wellwin or any third party.

12. Payment Confirmation

After successful payment and order confirmation, customers may receive an order confirmation through the registered:

  • Email address.
  • Mobile number.
  • Customer account.
  • Other available communication channel.

Customers should retain the order confirmation and payment reference for future support.

13. Refunds

Eligible refunds are governed by the:

Cancellation, Return & Refund Policy

Where a refund is approved, Wellwin will generally initiate the refund through the original payment method, subject to the capabilities and procedures of the relevant payment provider.

The actual time required for the refunded amount to appear in the customer’s account may vary.

14. Refund Processing Time

After approval of an eligible refund, Wellwin will generally initiate the refund within the applicable timeframe specified in the Cancellation, Return & Refund Policy.

After initiation, the final credit time may depend on:

  • Cashfree or other payment gateway.
  • PayU or other payment gateway.
  • PhonePe or other payment provider.
  • Customer’s bank.
  • Card issuer.
  • UPI provider.
  • Wallet provider.
  • Other financial institutions.

Wellwin cannot guarantee the exact time at which a third-party financial institution will credit the refunded amount.

15. Cancellation and Payment

Where an order is successfully cancelled before dispatch and a refund is applicable, the refund will be processed according to the Cancellation, Return & Refund Policy.

If an order has already been dispatched, the applicable return process may apply instead of direct cancellation.

16. Promotional Discounts and Coupons

Wellwin may offer:

  • Discount coupons.
  • Promotional codes.
  • Product discounts.
  • Bundled offers.
  • Limited-time offers.
  • Other promotional benefits.

Promotional offers may have specific terms, eligibility requirements, validity periods, or product restrictions.

Unless expressly stated otherwise:

  • Promotional discounts cannot be exchanged for cash.
  • One or more offers may not be combined.
  • Expired promotional codes cannot be used.
  • Wellwin may correct obvious promotional or technical errors.

17. Payment Disputes

For payment-related disputes, customers should contact Wellwin with relevant transaction information.

Examples include:

  • Incorrect amount charged.
  • Duplicate payment.
  • Payment completed but order not confirmed.
  • Refund not received within the expected period.
  • Payment status mismatch.

Wellwin may request transaction records or other information reasonably necessary to investigate the issue.

18. Chargebacks

Customers are encouraged to contact Wellwin first regarding payment or order disputes so that the issue can be reviewed and resolved where possible.

Where a payment dispute or chargeback is initiated through a bank, card issuer, UPI provider, or payment service provider, Wellwin may provide relevant transaction and order information to the applicable payment provider or financial institution as permitted by law.

Fraudulent or abusive chargeback activity may be investigated and addressed in accordance with applicable law.

19. Third-Party Payment Services

Payment processing may involve third-party service providers.

These providers may have their own:

  • Terms of service.
  • Privacy policies.
  • Security procedures.
  • Transaction limits.
  • Verification requirements.
  • Refund procedures.

Customers may be subject to those third-party terms when using their payment services.

Wellwin is not responsible for independent technical failures or service interruptions occurring solely within third-party payment systems.

20. Payment Information and Privacy

Personal information associated with payments will be handled in accordance with Wellwin’s Privacy Policy and applicable law.

Payment providers may independently process certain transaction information according to their own privacy policies and legal obligations.

Customers should review the relevant payment provider’s policies where applicable.

21. Payment Fraud Prevention

Wellwin may implement reasonable measures to identify and prevent potentially fraudulent or suspicious transactions.

Where necessary, Wellwin may:

  • Request additional verification.
  • Delay order processing.
  • Cancel a suspicious transaction.
  • Restrict an account.
  • Contact the customer for clarification.
  • Take other reasonable measures permitted by law.

These measures are intended to protect customers, Wellwin, and payment systems from fraud and unauthorised activity.

22. No Payment Information Requests by Phone or Message

Wellwin will not normally request confidential payment authentication information through ordinary customer-support communications.

Customers should never provide:

  • OTP.
  • UPI PIN.
  • ATM PIN.
  • Card PIN.
  • Internet banking password.
  • Payment password.
  • Full confidential authentication credentials.

If someone claims to represent Wellwin and requests such information, do not provide it.

23. Payment Service Availability

Payment methods may occasionally be unavailable because of:

  • Scheduled maintenance.
  • Bank downtime.
  • Payment gateway maintenance.
  • Technical problems.
  • Network issues.
  • Security measures.
  • Regulatory requirements.
  • Other circumstances beyond Wellwin’s reasonable control.

Customers may use another available payment method where offered.

24. Compliance With Applicable Laws

All payment transactions are subject to applicable Indian laws, regulations, banking requirements, payment-system rules, tax requirements, and applicable payment-provider policies.

Wellwin may modify payment procedures where required to comply with applicable legal or regulatory requirements.

25. Customer Support

For payment-related questions, customers may contact:

WELLWINNUTRACEUTICALS INTERNATIONAL PRIVATE LIMITED

Website: https://wellwin.biz/

Email: admin@wellwin.biz

Working Hours:
Monday to Friday
10:00 AM to 5:00 PM IST

When contacting us regarding a payment, please provide the order number and transaction reference, where available.

Do not send passwords, OTPs, UPI PINs, card PINs, or other confidential authentication credentials.

26. Related Policies

This Payment Policy should be read together with:

  • Privacy Policy
  • Terms & Conditions
  • Shipping & Delivery Policy
  • Cancellation, Return & Refund Policy
  • Grievance Redressal Policy

27. Policy Updates

Wellwin may update this Payment Policy from time to time to reflect changes in:

  • Payment gateways.
  • Payment methods.
  • Banking systems.
  • Security procedures.
  • Business operations.
  • Applicable laws and regulations.

The latest version will be published on this page.

Last Updated: 28 September 2026

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