Privacy Policy

Effective Date: 28 September 2026

WELLWINNUTRACEUTICALS INTERNATIONAL PRIVATE LIMITED (“Wellwin”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, creating an account, communicating with us, or participating in our business and distributor activities.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, when it may be shared, and the choices available to you.

Website: https://wellwin.biz/
Email: admin@wellwin.biz
Working Hours: Monday to Friday, 10:00 AM to 5:00 PM IST

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

The Wellwin website.
Online product purchases.
Customer accounts.
Checkout and order processing.
Contact and enquiry forms.
Customer-support communications.
Distributor, associate, or business registration.
Email, telephone, WhatsApp, or other official communications.
Promotions, campaigns, surveys, and other official Wellwin activities.
Other online services operated by or on behalf of Wellwin.

By using our Website or voluntarily providing personal information to us, you acknowledge this Privacy Policy.

2. Information We May Collect

Depending on how you interact with Wellwin, we may collect the following categories of information.

A. Personal and Contact Information

This may include:

Full name.
Email address.
Mobile or telephone number.
Billing address.
Shipping address.
Communication address.
Other information voluntarily submitted through forms or communications.

B. Account Information

If you create a customer or other authorised account, we may collect:

Account or username information.
Login-related information.
Order history.
Account preferences.
Customer or distributor identification information.

You should never provide your password, UPI PIN, card PIN, OTP, or other confidential authentication credentials to Wellwin through email, telephone, WhatsApp, or other unsolicited communications.

C. Order and Transaction Information

When you purchase products, we may collect:

Order number.
Products purchased.
Quantity.
Price and applicable charges.
Billing information.
Shipping information.
Order status.
Cancellation information.
Return or replacement information.
Refund information.

D. Payment Information

Payments may be processed through authorised third-party payment gateways and payment service providers.

Depending on the payment method selected, the payment provider may process information such as card, UPI, banking, wallet, or transaction details.

Wellwin does not intentionally request or store sensitive payment authentication information such as UPI PINs, card PINs, CVV information, or banking passwords through ordinary customer-support channels.

Payment providers may process information according to their own terms, privacy policies, and applicable legal requirements.

E. Distributor and Associate Information

Where you register or participate as a Wellwin distributor, associate, or business participant, we may collect information reasonably required for:

Registration.
KYC and verification.
Account administration.
Distributor communication.
Commission or eligible payment processing.
Compliance.
Business administration.
Grievance handling.

This may include identification, contact, address, banking, sponsor, and other business-related information where required.

F. Technical and Website Usage Information

When you use our Website, certain information may be collected automatically, including:

IP address.
Browser type.
Device type.
Operating system.
Approximate technical location information.
Pages visited.
Referring website.
Date and time of access.
Website interaction information.
Diagnostic and security information.

This information may be used for website operation, security, analytics, troubleshooting, and improvement.

3. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including:

Creating and managing customer accounts.
Processing orders.
Processing payments.
Delivering products.
Providing customer support.
Handling cancellations, returns, replacements, and refunds.
Responding to enquiries.
Managing distributor and associate accounts.
Processing eligible distributor payments.
Sending order and account notifications.
Providing customer-service communications.
Improving our Website, products, and services.
Detecting fraud, misuse, or unauthorised activity.
Maintaining website and information security.
Maintaining business and transaction records.
Resolving disputes and grievances.
Complying with applicable laws, regulations, and lawful requests.

4. Consent and Your Choices

Where processing of personal information is based on consent, you may have the ability to withdraw that consent, subject to applicable law.

Withdrawal of consent will not necessarily affect processing that was lawfully carried out before withdrawal.

Certain information may need to be retained where reasonably necessary for:

Legal compliance.
Tax and accounting requirements.
Transaction records.
Fraud prevention.
Security.
Dispute resolution.
Contractual or regulatory obligations.

Where applicable, Wellwin will provide reasonable mechanisms for exercising available privacy choices.

5. Cookies and Similar Technologies

Wellwin may use cookies and similar technologies to operate and improve the Website.

These technologies may be used for:

Website functionality.
Shopping-cart functionality.
Login and session management.
Security.
Analytics.
Website performance.
Remembering preferences.
Improving user experience.

Third-party services integrated with the Website may also use cookies or similar technologies in accordance with their respective policies.

You may control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

6. Third-Party Services

Wellwin may use third-party service providers for functions such as:

Payment processing.
Shipping and delivery.
Website hosting.
Website analytics.
Customer support.
Email or communication services.
Website security.
Technical maintenance.
Marketing or advertising, where applicable.

Such providers may process information reasonably necessary to provide their services.

Where a third party independently controls its processing of personal information, its own privacy policy and terms may also apply.

7. Sharing of Personal Information

Wellwin does not sell personal information as a general business practice.

We may share information where reasonably necessary with:

Payment gateway and payment service providers.
Courier and logistics partners.
Website hosting and technology providers.
Customer-support providers.
Accounting, auditing, legal, or professional advisers.
Service providers supporting Wellwin’s operations.
Government authorities or regulators where legally required.
Law-enforcement authorities where legally required.
Parties involved in legal proceedings, dispute resolution, or protection of Wellwin’s legal rights.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose.

8. Data Security

Wellwin takes reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access.
Unauthorised disclosure.
Misuse.
Loss.
Alteration.
Destruction.

Security measures may include appropriate access controls, authentication, secure communications, restricted access, monitoring, administrative safeguards, and backup procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, regulatory, accounting, security, contractual, or dispute-resolution requirements.

When information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable law and our operational requirements.

10. Children’s Privacy

The Wellwin Website and services are not intended to encourage children to independently purchase products or submit personal information without appropriate parental or lawful-guardian involvement.

We do not knowingly seek personal information from children where applicable law requires parental or guardian consent.

If you believe that a child has provided personal information to Wellwin inappropriately, please contact us so that the matter can be reviewed.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights concerning:

Access to information about processing.
Correction of inaccurate information.
Updating personal information.
Withdrawal of consent where applicable.
Erasure of personal information where applicable.
Raising a grievance concerning the processing of personal information.

The availability and scope of particular rights may depend on applicable law and the provisions in force at the relevant time.

Requests should be submitted through our official contact channel with sufficient information to verify the request and protect against unauthorised access.

12. Marketing Communications

Where permitted by applicable law, Wellwin may communicate with customers, distributors, or associates regarding:

Products.
Services.
Offers.
Promotions.
Events.
Business updates.
Other relevant Wellwin information.

You may request to stop receiving non-essential promotional communications through an available unsubscribe mechanism or by contacting us.

Service-related communications, including order confirmations, payment notifications, shipping updates, account notices, and important policy communications, may continue where reasonably necessary.

13. Data Security Incidents

If Wellwin becomes aware of a personal-data security incident requiring notification, mitigation, or other action under applicable law, Wellwin will take appropriate measures in accordance with the applicable legal and regulatory requirements.

Depending on the circumstances, this may include investigation, containment, mitigation, notification, and remedial measures.

14. Third-Party Websites

Our Website may contain links to third-party websites, applications, payment services, social-media platforms, or other external services.

Wellwin is not responsible for the privacy practices, security, content, or policies of third-party websites or services that are outside Wellwin’s control.

You should review the applicable third-party privacy policy before providing personal information to such services.

15. Changes to This Privacy Policy

Wellwin may update this Privacy Policy from time to time to reflect changes in:

Our products or services.
Website functionality.
Technology.
Data-processing practices.
Applicable laws.
Regulatory requirements.

The updated version will be published on this page with a revised effective or update date where appropriate.

We encourage you to review this page periodically.

16. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Any privacy-related dispute or concern shall be handled in accordance with applicable law and the relevant dispute-resolution mechanisms.

17. Contact Us

For privacy-related questions, requests, or concerns, please contact:

WELLWINNUTRACEUTICALS INTERNATIONAL PRIVATE LIMITED

Website: https://wellwin.biz/

Email: admin@wellwin.biz

Working Hours:
Monday to Friday
10:00 AM to 5:00 PM IST

Please provide sufficient information to help us understand and address your request.

Important Notice

This Privacy Policy should be read together with Wellwin’s:

Terms & Conditions
Shipping & Delivery Policy
Cancellation, Return & Refund Policy
Payment Policy
Grievance Redressal Policy

Where required, Wellwin may update this policy to reflect changes in applicable data-protection requirements and its business practices.

Last Updated: 28 September 2026